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Username and Password FAQs

Where Can I Find My Username?

If you forgot your campus username, go to the campus home page (http://www.csusm.edu/) and use the search box in the top part of the page. Type in your name then hit enter, and a box appears (“Departments and People”) with your name and your campus username.

Password Self-Service (Challenge Questions)

Students can answer security questions to reset a forgotten password online, no matter what time of the day or night the password needs reset.  You can take advantage of this new process by setting up the answers to your security questions ahead of time.  That way, if you forget your password in the future, you will get redirected automatically to the questions without having to come into the Helpdesk.  To set up your security questions, visit Change Password.   Log in with your username and password, click on the Enrollement tap, and answer your security questions. 

As long as you answer your security questions correctly in the future, you will be able to create your new password, even when the Help Desk is closed.  (Please note:  If you forget the answers to your questions, you will have to come to the Student Technology Help Desk, 2nd floor of Kellogg Library, with your campus ID to get a new password.  After obtaining the new password, you will then have to log into the password change page to review and update your questions.)

When using the security questions to change your password, you will generate a 24-hour password.  Please change that password to something that you can remember.  The link to change your password is also found at Change Password.  Once you have changed your password, your new password should take effect on all machines immediately. 

What Makes a Valid Password?

All passwords must have the following to be valid:

  • At least eight characters in length
  • At least one lower case letter
  • At least one upper case letter
  • At least one number
  • Cannot use words that can be found in a dictionary
  • Must not have 5 consecutive characters from username
  • Must not contain 5 consecutive characters from your old password
  • Maximum length should not exceed "18"

There are a number of good schemes for creating valid passwords. You can use a word, but substitute numbers for some of the letters. (Example password:  Spiderman becomes Sp1d2rm3n)

Can I Share My Password?

No. Sharing passwords is a violation of the Computer Equipment Access Policy.  By sharing your password with anyone, you are giving that person access to your email, my.csusm.edu, and other confidential resources to which you have been granted access.

What Accounts Will I be Using my Username and Password?

Once you have activated your username and created your own password you will be using that information for all your campus accounts. These include:

  • Mycsusm
  • Webmail
  • Cougar Courses
  • Library Services
  • Advising Appointment
  • Wireless Network
  • CougarApps
  • Campus Computers