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Web Accessibility | Policies | CSUSM

Web Accessibility

Definition: It is the policy of California State University San Marcos to make its programs, services, and activities accessible to individuals with disabilities including students, faculty, staff, and the general public who use the campus services, in accordance with applicable state and federal laws. In order to provide web accessibility to persons with disabilities, California State University San Marcos 1) identifies individuals on campus who have responsibility for web accessibility; 2) monitors campus websites and services in a proactive manner in order to evaluate accessibility; 3) ensures that those who publish web pages or contract web services with the university are accountable for compliance; 4) remediates instances of non-compliance; 5) provides accessibility during periods of retrofit, and 6) provides for those who develop and maintain websites.
Authority: Americans with Disabilities Act, 42 U.S.C. Sec. 12101 et seq.; Sections 504 and 508 of the Rehabilitation Act of 1973, as amended, 29 U.S.C. Sec. 794 et seq.; and applicable state laws, including but not limited to the California Fair Employment and Housing Act
Scope: This policy and any related procedures for instructional and non-instructional content apply to campus websites, and, to the extent possible, contracted web services.
Responsible Division: Academic Affairs
Approval Date: 08/16/2007
Originally Implemented: 08/16/2007
Signature Page/PDF: View Web Accessibility Policy



A) Compliance: "Compliance" is satisfied when web content meets the web accessibility standards and practices detailed in The Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, and Section 508 of the Rehabilitations Act (1998). Current specifications of these standards can be obtained from the World Wide Web Consortium's Web Accessibility Initiative (WAI) ( 

B) Remediation: When a website is found to be out of compliance with accessibility standards, a process of "remediation" is undertaken to either retrofit, redesign, or remove the website. 

C) Content-owner: The department head and/or designated individual responsible for developing and maintaining the content of a web page or web site. 


A) The Chief Information Officer (CIO) or designee (hereinafter "CIO") shall be responsible for ensuring that information and services offered via the California State University San Marcos website are accessible to persons with disabilities. This responsibility is limited to official information and services and does not include student work, course content or information not sanctioned by a campus department. 


A) The CIO shall monitor campus websites and services in order to evaluate compliance with accessibility standards and practices according to The Americans with Disabilities Act of 1990 (ADA), Section 504 of the Rehabilitation Act of 1973, and Section 508 of the Rehabilitation Act (1998). 

B) Monitoring tools may be run at any interval but no less than twice annually. The CIO shall publish the results of the monitoring report to the Disability Access Compliance Committee (DACC) twice annually. 

C) Content owners must review content to ensure it meets accessibility standards prior to publication, or upon notification of any substantial change in accessibility standards. 


A) The CIO shall ensure that content owners of websites or contracted web services are accountable for meeting accessibility standards. 

B) The CIO shall regularly report, track, and evaluate the status of campus websites and contracted web services to ensure compliance with minimum accessibility standards. 

C) Where possible, campus web page shall have a link to report accessibility problems to the CIO. 

D) Web pages that are reported as non-compliant will be reviewed by the CIO. 

E) The CIO shall notify content owners of any instances of non-compliance. The content-owner shall be responsible for remediation according to guidelines and timelines established by agreement with the CIO. The CIO shall ensure that remediation steps are taken in a timely manner or the CIO will remediate the issue directly.

F) The CIO will be responsible for maintaining a record of reported instances of non-compliance and their ultimate resolution. The CIO will verify that remediation is completed. 

G) IITS will provide assistance to departments without web developers and may charge for that service. 


A) The CIO shall ensure that websites and contracted web services which fail to comply with accessibility standards receive remediation in a timely manner. 

B) When web pages cannot be made accessible in a timely manner, the content owner will be responsible for providing alternative access to the information. 

C) If not remediated in a timely manner, IITS will bring the content into compliance and may charge the responsible content owners for the costs to remedy the non-compliance. 

D) If remediation is not possible, and alternative access is not an option, content will be published with information on available assistive services (Disable Student Services for students and Human Resources for employees). 


A) Content owners shall provide alternative ways for persons with disabilities to obtain information or services during any period of time where a website or contracted web service is undergoing retrofit in order to comply with accessibility standards.


A) Content owners are required to maintain a working knowledge of accessibility standards. IITS shall provide mandated and ongoing training for content owners who develop and maintain websites in order to ensure that website developers and maintainers understand accessibility standards.