FAQs
- Who should fill out a Cougar Care Network (CCN) referral?
Any faculty or staff member who is concerned about a student. - I am a student. Do I need to fill out a Cougar Care Network referral?
No, you can self refer and get support by dropping in to the Dean of Students Office (USU 3500) or by contacting the Cougar Care Network at 760-750-7627 or via email at csusm.edu/ccn. - When should faculty/staff fill out a CCN referral?
At any time. Trust your instinct. If you are concerned about a student, please submit a referral.
- Where do I go to fill out a CCN referral?
- Fill out the CCN Referral Form.
- Go to the Faculty/Staff Resource page and click on the CCN WebLink that is located under Quick Links.
- What reason(s) might a student be referred to CCN?
Faculty/Staff should fill out a CCN referral when they have concerns about:
- Academics (e.g. attendance, poor performance on assignments, at risk of failing course, etc.)
- Behavioral (e.g. disruptive behavior, conduct, etc.)
- Personal challenges (e.g. family crisis, death in the family, significant life changes, financial concerns, etc.)
- How will a student be notified that he or she has been referred to CCN?
We encourage faculty and staff to let the student know that the role of the Cougar Care Network team is to provide information, resources, and support to students to ensure their personal and academic success. Your endorsement of the Cougar Care Network may encourage the student to respond and set up some time to chat. Within 48 hours of the referral, a member of Cougar Care Network will contact the student via phone or email to inform them of the referral. - What reason(s) might a student self refer to CCN?
Anytime students have questions, seek resources or want to address concerns.
- Academics (e.g. attendance, poor performance on assignments, at risk of failing course, course withdrawal, etc.)
- Personal challenges (e.g. overwhelming anxiety, personal/family crisis, death in the family, significant life changes, financial concerns, etc.)
- I am a student and my professor referred me to Cougar Care Network. What happens next?
A member of Cougar Care Network will contact you by phone or email and will invite you to set up time to chat. The goal of CCN is to provide you with information, resources, and support to help you resolve any issues or concerns that may be getting in the way of your academics.
- I am concerned about the immediate safety of a student. Should I refer the student
to CCN?
This form is not designed as an emergency response notification. Please contact University Police at 760-750-4567, or dial 911 if you have a reasonable suspicion that a student is a threat to self or others. - If my student stopped attending class, should I fill out a CCN form?
Yes, your student may be experiencing a challenge that has impacted their ability to attend class and can benefit from support. The student may need guidance on how to complete the withdrawal process and it is a good opportunity for our team to connect with the student. - Can I expect a response once I submit a referral?
Yes, faculty and staff will receive an acknowledgement of their referral and additional information will be shared as appropriate.
- Who do I contact if I have more questions?
Please contact Dean of Students Office at 760-750-7627.