Participants can sign up for the entire program or take individual classes that meet their specific needs. Continuing Education Units: This program is approved for 2.8 CEUs
(Click course title for description below)
|Sept. 25, 2019||8:30 a.m. - 12:00 noon|
|Oct. 2, 2019||8:30 a.m. - 12:00 noon|
|Oct. 9, 2019||8:30 a.m. - 12:00 noon|
|Oct. 16, 2019||8:30 a.m. - 12:00 noon|
|Oct. 23, 2019||8:30 a.m. - 12:00 noon|
|Oct. 30, 2019||8:30 a.m. - 12:00 noon|
|Nov. 6, 2019||8:30 a.m. - 12:00 noon|
|Nov. 13, 2019||8:30 a.m. - 12:00 noon|
Fees: Entire certificate $1299*, or individual courses $165* each
*Includes course materials and parking permit (where applicable)
*CSUSM alumni & students receive a 15% savings. Call to register and receive your savings!
*Team savings for three or more employees attending the same class!
As a new supervisor, you will encounter many new challenges. You’ll quickly learn that your technical expertise is of little help to you in the midst of managing people problems and productivity issues. It’s not what you say that people pay attention to, it’s how you say it. You’ll face the scrutiny of co-workers who may be thinking, “Why was he/she promoted?” Establishing yourself as someone people will listen to, respect, collaborate with and follow is not an easy task. New knowledge and skills are required. This class examines the basic supervision skills, behaviors and attitudes you need to transition successfully from a peer to a supervisor.
In the last 20 years, the rapid rise of technology and globalization has created more change in the world of work, regardless of the industry, than all of history. Successful leaders must understand the impact of this change on the company and on employees as well. To become a successful supervisor, you will need to understand the big picture before you can begin dealing with the details of people and productivity issues. This class will help you understand your role as it relates to the overall organization and help you begin building the traits of an effective leader.
Managers and supervisors make decisions every day that can have significant legal implications. This class will highlight some of the relevant laws and their application to the daily operations and functions of a manager, including preventative employment practices, harassment situations and health and safety guidelines.
A key responsibility of a supervisor is to manage employee performance. This class will help you better understand what an effective performance management system is, its purpose, elements and processes, and what your role is in making that system effective. Discussions will focus on the steps needed to identify, encourage, improve and reward employee performance as well as the link between the performance management system and the other human resource systems, specifically, training and compensation.
As a manager, your ability to effectively communicate with your staff is key to a successful and productive department or team. The ability to influence and motivate people whose values, styles and ability to listen are different than yours are skills that may not come easily, but can be learned. You’ll have the opportunity to assess your own communication styles and perceptions and see how they translate to interactions with your staff and others.
As your responsibilities change and increase, you will be dealing with many new people. Your supervisor’s expectations of your performance will also be an added challenge. In this class, you’ll discover how to apply both effective goal-setting techniques and time management practices for you and your staff. You’ll also learn how to maintain a balance between your new professional and personal responsibilities.
Cultural competency begins and ends with knowing yourself and understanding how your own cultural values impact your perceptions of others, both on the job and in your personal life. Participants will have an opportunity to develop a personal cultural perception profile as a benchmark for reflection which is essential to a continuous learning process. Explore how individual values affect individual and group decisions and increase awareness of social influences on the formation of a team’s attitudes, beliefs,values, and perceptions.
Providing specific, relevant and appropriate feedback to an employee can be the most difficult and important aspect of being a manager. It’s been said, “If you mastered no other management skill well than the ability to give feedback, you’d be a good manager.” This class will provide you with tools to conduct positive, results-oriented discussions.