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Parents and Family

If I am a parent or family member, how do I find out how my student is doing?

The university and housing staff may not disclose information from a student’s record without first obtaining the written permission of the student. Parents and family members do not have the right to have access to these records unless the student has given written consent for release of such records to them.

We are restricted from sharing information due to the Federal Educational Rights and Privacy Act.

How can family members be supportive from afar?

  • Stay Connected
    Support your student by staying connected. Communicate via phone, e-mail, IM, cell phones, and ‘snail’ mail. Students love to get care packages!  
  • Checking-In
    Give your student the opportunity to share feelings and ideas with you.
  • Concerns
    If family members have concerns about students safety or well being please refer the student to the Counseling and Health Services office or contact the housing office.
  • Continue to Have Difficult Conversations
    Students will have to make their own decisions about sleep, academics, exercise, clubs, alcohol, and sexual relationships.   Provide your student with the facts on these issues, and empower them to distinguish between good and bad decisions when it comes to their behavior, health, and safety. Create an atmosphere of open communication.
  • Expect Change
  • Trust Your Student

Financial Aid

If your student is depending on financial aid to cover their housing cost, your student will need to complete the Housing Installment Extension Form (Fall 2019 form will be available in Spring 2019).

This will extend the payment deadline for their first and fifth installments. This does not waive late fees, however, it will prevent a hold being placed on their MyCSUSM account.

How does financial aid work with housing?

When financial aid is dispersed to the student, the funds will first cover any outstanding amount for tuition and fees. If there is a leftover amount, that amount will be sent directly to the student via direct deposit or a physical check (whichever means the student has set up with the financial aid office). When the student receives their funds, then they can make their payment directly to Housing. Payments can be made in their Resident Portal or sent via check or money order to the office.

It is recommended to look to see how much money the student is receiving. If it's not enough to cover both tuition and Housing, please plan ahead to cover Housing costs out-of-pocket.

Financial aid is dispersed once per semester (twice per academic year). Please prioritize the allocation of the funds. For an example, (1st) tuition and fees (2nd) Housing. Any remaining amount can then be used for books and supplies.